Order Changes & Cancellations

Change requests

Email us immediately if the scarf design, color, quantity, or delivery details are incorrect. A change is possible only while fulfillment can still be safely interrupted.

Customer cancellation

We will try to cancel an order that has not entered packing or dispatch. Once fulfillment is committed, the customer may need to receive the parcel and use the return process.

Cancellation by Merzavele

We may cancel because of unavailable stock, a clear pricing error, failed payment review, suspected misuse, shipping restrictions, or legal requirements. Captured payment for canceled goods will be refunded.

Incorrect delivery details

Customers are responsible for accurate information at checkout. Where permitted by law, carrier rerouting, return-to-sender, or reshipment costs caused by incorrect details may be charged to the customer.

For assistance, email service@merzavele.com.